Delivery & Returns
CHRISTMAS DELIVERY 2023
Please ensure your Christmas shopping is ordered in time to avoid disappointment during Royal Mail's busiest time of the year, by placing your order by the 16th of December.
DELIVERY
When you place an order you will get a confirmation email first, and then you will get a dispatch email when the item has been dispatched and on it's way to you.
As I feel strongly about recycling, I try to reuse and recycle all packaging to reduce waste; so please don't be surprised if your is wrapped up in weird and wonderful material etc!
REFUNDS AND RETURNS
We comply with EU online sales regulations that believe that within 14 days you will know whether you love your item or not.
If within 14 days of arrival you change your mind regarding an item, in accordance with the distance selling regulations you have the option to send it back to us - with the cost of postage covered by the buyer (not ourselves; the seller). The following terms and conditions must be met:
We must be informed by email of any returns within 14 days of your purchase arriving. We will check your item's arrival date as all items are sent using a tracked method. Any requests made after 14 days of delivery will be offered an exchange/credit only.
Items must be unused, with tags/labels still attached. If your item is damaged, used or has the labels unattached a restocking fee may be charged. No restocking fee is applicable in other cases.
For your peace of mind we advise your item to be sent back to us using a tracked/recorded method.
Kyro will not pay the postage for you to return your item to us for change of mind, if you wish to return your item for a refund/exchange then it is your responsibility and duty to pay the return costs and the costs of redelivery should this be applicable. This also applies when faulty returns are made with a non-faulty item is included in the package. This complies with all online selling regulations.
If your item is faulty please email us and we'll get everything sorted prior to return as most of the time sending it back it isn't necessary providing you take clear images of the faults that we can pass onto our suppliers :)
Please note pierced earrings/pierced body jewellery are NOT RETURNABLE for hygiene reasons.
PLEASE send your item back to us nicely! So that they are ready for resale, please send items back in a state you would be happy to receive them.
PLEASE EMAIL TO ARRANGE TO SEND YOUR PURCHASE BACK: shop@shopkyro.co.uk
Items are described to the best of our ability, Please always read descriptions as well as looking at the pictures and we all know that cameras can lie and monitors display colours at different resolutions!
A picture is of one specific item and please bear in mind that there can be manufacturing differences between products in terms of colour depth or embellishments etc IF IT IS NOT OF THE EXACT ITEM.
Avoid getting jewellery wet, all jewellery will tarnish over time, even the finest gold and platinum, due to the acidity levels in the skin, however getting your item wet will speed up this process.
Avoid spraying perfume onto Jewellery as this will Tarnish the item.